Because We Care
We appreciate there are times when you will need to return something to us. We believe these are the times that differentiate businesses, we want to be one of the good ones !
Here at Ella Bellini we try really hard to ensure our website reflects the actual colours and look of the garment and that all the information presented is accurate. However, colours are representative and may not reflect exact shades, please be aware that colour differences can occur in any product when it is being viewed on a computer screen.
We appreciate that there will be times when you will need to return a product to us. When this happens, we want to ensure it is a professional process that makes it as easy as possible.
If you have ordered a product and are not entirely satisfied with it, we are happy to offer you a full refund or exchange.
If the item you ordered is not suitable then please return it with all labels attached and in an unworn condition. The Item must be returned within seven days of you receiving it and the cost of the return postage must be paid by the customer. If labels or missing or the product has been obviously worn such as perfume or make up marks, Ella Bellini reserve the right to part refund the item to accommodate any cleaning before re stocking. If the item cannot be returned to pristine it will be returned to the customer and no refund will be offered.
Items in the Sale are still eligible for a full refund.
In the event of a returned item, please advise us by email (firstname.lastname@example.org)
Any applicable import/export customs fees are the responsibility of the customer.
Import duties may be payable by the customer in accordance with the delivery country’s law.
Please return all goods to the following address: Ella Bellini, 180 Kingston Street, Willerby, Hull, HU10 6LX
If on receipt of an item, it is found to be damaged, the customer must return the item within seven days.
We offer an immediate replacement if in stock as soon as possible.
We would also be happy to offer a refund, if this is preferred.
We usually process a refund within 24 hours from the time we of receive the item.
Delivery Instructions Regarding unattended parcels
Please refrain from instructing our carriers to leave the parcel outside your house or with a neighbour, any products left in this way will be at the customers own risk.